Cruising Yacht Electrical

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Last Updated: 22/10/2026

1. Introduction
Cruising Yacht Electrical (“we,” “us,” or “our”) is a registered Australian business that respects your privacy and is committed to protecting your personal data. This Privacy Policy informs you how we look after your personal data when you visit our website (cruisingyachtelectrical.com), download our digital guides, or use our remote marine electrical consulting and design services, in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

2. The Data We Collect
To provide accurate remote electrical fault-finding, system design, and consulting, we may collect, use, store, and transfer different kinds of data about you, grouped as follows:

  • Identity Data: Includes first name, last name, and title.
  • Contact Data: Includes email address, telephone/WhatsApp number, billing address, and current vessel location or marina (where required for parts sourcing).
  • Vessel & Telemetry Data: Includes specific details about your yacht (make, model, year, flag/registration), existing electrical schematics, cable run measurements, photos and videos of your equipment, and remote system telemetry (such as Victron VRM portal access or battery monitor data) shared with us for diagnostic and design purposes.
  • Transaction Data: Includes details about payments to and from you and details of consulting packages, wiring diagrams, Bills of Materials (BOMs), or digital guides you have purchased from us.
  • Testimonial & Media Data: Includes written reviews or video testimonials voluntarily recorded and submitted by you (including for promotional rebates).
  • Technical Data: Includes internet protocol (IP) address, browser type and version, time zone setting and location, and operating system and platform on the devices you use to access this website.

3. How We Use Your Data
We will only use your personal data when the law allows us to. Most commonly, we use your data for the following purposes:

  • Service Delivery: To analyze your electrical systems, conduct live video diagnostics, build custom visual wiring diagrams, source local parts for your Bill of Materials (BOM), and provide written summaries or technical support.
  • Vessel History: To maintain an accurate technical record of your vessel’s electrical system, allowing for faster, safer diagnostics and support on future calls.
  • Booking, Communication & Payment: To schedule appointments, send booking confirmations, provide backup connection support, and process payments.
  • Resources & Marketing: To send you free technical resources you explicitly request (such as the Cruising Yacht Electrical Health Check) or display approved client testimonials. You may opt out of marketing communications at any time.

4. Third-Party Services
We use trusted third-party platforms to run our operations securely. We never sell your personal data to third parties, though your data passes through these providers to deliver our services:

  • Booking Systems: Cal.com for automated appointment scheduling and time-zone management.
  • Video Conferencing & Messaging: Google Meet for live video consultations, and WhatsApp Business strictly as a backup communication channel for booking administration or connection drop-outs.
  • Payment Processors: Stripe for secure upfront payment processing. We do not collect or store your raw credit card details on our servers.
  • Cloud Storage & Design Tools: Google Workspace (Gmail, Drive, Docs, Sheets) for secure client correspondence and vessel records, and Wireframe for creating custom visual wiring diagrams.

5. Data Security & Retention
We have put in place appropriate security measures to prevent your personal and vessel data from being accidentally lost, used, or accessed in an unauthorized way. Access to your data is strictly limited to authorized personnel and contractors who have a direct business need to know. We retain your vessel and contact records for as long as necessary to fulfill the purposes we collected them for, including ongoing vessel support and Australian tax/accounting compliance.

6. Your Privacy Rights (Access, Correction & Deletion)
Regardless of where you and your vessel are located in the world, you have the right to request access to the personal data we hold about you, ask us to correct inaccurate details, or request that we delete your personal and vessel records (subject to any legal record-keeping obligations we must follow under Australian law).

7. Contact Details
If you have any questions about this Privacy Policy or wish to exercise your privacy rights, please contact us at:

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